Uplive FAQ Part 2

 

 Uplive is a global live streaming app where users can broadcast themselves, view live streams, play games, and more. 

Here are some Frequently Asked Questions Part 2 that live streamers may have: 

9. What are levels and VIP? 

Level: The fastest way for users and hosts to level up is sending gifts. The higher your level is, the more gifts you have sent.

VIP: When your total recharges reach certain amount, you'll receive VIP1 - VIP10 logo.

Note: Click VIP privileges on your personal page to see your VIP privileges and details.

10. What are audio broadcast and video broadcast? 

When you are ready to broadcast, you can select live video or  live audio on the bottom. The live audio is similar to radio shows.

Note: You can collect gifts through audio broadcast. However, audio does not count as required monthly hours. Please keep this in mind when you select between audio and video for your broadcast.

11. Can I withdraw or convert my uCoins to uDiamonds？

Click My live broadcast on your personal page, select Redeem U coins or U coins to U diamonds.

Note: Contracted hosts cannot redeem or convert U coins because if you accidentally redeem or convert your U coins, this will affect your salary and lead to a loss of revenue.

12. What does check-in do?  What if I forget to check-in?

It's another way to help you level up in addition to recharge or sending gifts. You'll also gain experience points and U diamonds through check-in.

Note: If you forgot to check in, you can click "My Check-in" on your personal page to check in.

13. App store has many Uplive apps. Which one should I download?

Search Uplive in App Store or Google Play. Download the latest version for your phone. The current versions are iOS version 2.6.1 / Android version 3.1.2.

14. How do I share my broadcast or someone else's broadcast?

Hosts or fans can click the link symbol on the bottom to select the platform to share the broadcast

15. What should I do if I experience skipping, lagging or pixelating during my broadcast? 

1. Oftentimes lagging is due to poor network connection. It is important to check your network/wifi/4G and make sure the connection is good before streaming. 

2. Clear cache and update to the latest version. Go to your personal page, select settings, select clear cache. Go to App Store or Google Play, download the latest version of Uplive. If the problem persists, contact your manager or support staff..

Continue with FAQ Parts 3 and 4